Returns and Exchanges Policy - Gkart
Return & Exchange Policy
We want you to love what you ordered. If something isn't right, here is a transparent overview of our return windows, replacement eligibility, and refund timeline.
How returns work at Gkart
Initiate Claim
Open your Order History, select the order, and choose Return/Replace.
Free Pick-up
We schedule a reverse pick-up from your doorstep within 24-48 hours.
Quality Audit
Our warehouse team inspects the tags, seals, and condition of items.
Instant Refund
Refund is dispatched immediately to your source account or Gkart Wallet.
Windows by Product Category
Return durations differ based on product type to ensure merchant guidelines and safety rules are preserved.
Clothing & Fashion
15-Day Return WindowItems must be unwashed, unused, and have all original brand tags attached.
Mobiles & Electronics
7-Day ReplacementEligible for free replacement if the product has manufacturing defects or is damaged in transit.
Home Decor & Kitchen
10-Day Return WindowItems must be returned with all original packaging, user manuals, and free accessories.
Consumables & Hygiene
Non-ReturnableDue to health and hygiene reasons, innerwear, cosmetics, food items, and personal care products are not eligible for returns.
Return Requirements
To ensure your claim is verified quickly, please ensure items comply with the checklist details below:
- Product brand tags, labels, and price tags must be intact and unremoved.
- Items must be unused, unwashed, and free of dirt, stains, or physical wear.
- All accessories, user guides, warranty cards, and packaging elements must be returned.
- For electronics, ensure the internal memory is formatted and cloud accounts are logged out.
Frequently Asked Questions
Yes, reverse pickup is absolutely free for all eligible return requests on Gkart. We will schedule a courier partner to collect the product from your shipping address at no cost.
Once the return product reaches our warehouse and passes the quality inspection (typically 24-48 hours from pick-up), the refund is processed immediately. Refunds to Gkart Wallet take 5 minutes. Bank account or Credit Card refunds take 5-7 business days depending on your bank.
Yes, absolutely! Select the size replacement option when creating a support ticket or initiating a request through your Order Details page. Exchanges are subject to inventory availability.
For hygiene and security reasons, certain product categories cannot be returned. These include innerwear, cosmetics, personal hygiene products, customized items, groceries, and any products with missing serial numbers.
Still have questions?
We are here to support your shopping experience. Reach out to our customer service desk directly.